Get in touch

Please fill in this form to tell us about a recent experience with Premier Inn.

With so many guests returning to stay with us, it could take us up to 35 days to respond to get back to you. If you've already sent us a feedback form, please don’t resend it as this could make it take longer to get back to you. We’re working hard to reply to you faster, thank you for your patience.

Any claims regarding our Good Night Guarantee must made by the booker or registered guest and must meet our terms and conditions, otherwise we won’t be able to look into your issue further.

For all other enquires, please visit our Contact us page, or why not see if we've answered your question already in our FAQs? If you’re contacting us about an upcoming stay, please contact the hotel directly via the hotel directory.

Contact us using our contact form

Please let us know why you’re getting in touch.

Your details

First name"

Please enter a valid first name

Enter the information of the person named on the booking

Booking details

Booking ref

Please enter a valid booking reference

You'll find this on your confirmation email. It’s up to 10 characters long with a mix of letters and numbers e.g AILR90253

I didn't book through PremierInn.com

Select a hotel Hotel name {{hotel.title}}

This field is required

Check in date

Please enter a comment

Please ensure you have the permission of any individuals before you provide us with any personal information relating to them, including health, dietary or accessibility feedback.

Please enter a comment

{{feedback.feedbackDetails.length || 0}}/1500

You have reached the maximum amount of 1500 characters