Your right to cancel
ZIP flex rooms may be cancelled up to 1pm on the day of arrival. If you cancel your booking before 1pm the day of arrival, you will receive a full refund of the monies paid on booking. If you cancel after 1pm on the day of arrival, we will refund you the monies you paid on booking less the charge for the first night's accommodation per room booked and the charge for any ZIP breakfast booked for the first day of your stay. Refunds will be processed to the same debit/credit card you used to make your booking normally before 9am the next working day though it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.
If you decide to shorten your stay, you must inform reception by 12 noon on the day before you wish to check out. Otherwise you will be charged a cancellation charge equivalent to one night’s accommodation per room booked and the cost of any ZIP breakfast booked for the following day.
ZIP Non-Flex bookings may be cancelled within 24 hours of making a booking, and a full refund will usually be processed to the same debit/credit card the next working day, however it may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation. For the avoidance of doubt, the room(s), any associated meals and/or other additional extras cannot be cancelled, amended or refunded after the cancellation period (including "no shows"), although additional meals or extras may still be added.
You are not entitled to cancel or withdraw from your booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Our right to cancel
We may cancel your booking at ZIP by Premier Inn at any time with immediate effect by giving you written notice (which includes email) if:
- you do not pay us when you are required to do so; or
- you break the contract between us in any other material way.